1. What is Shipping Label Cache?

When you pack orders in BigSeller, the system would cache the shipping labels obtained from the platform in the background, so that you can print your shipping labels successfully. (Only supports shipping labels from Shopee, Lazada, Blibli, Bukalapak, Tik Tok, Tokopedia, Akulaku orders)


2. When will there be no cache?

• The shipping label cache will be automatically cleared after the number of days of cache storage. It supports 14 days for free users and 28 days for VIP users.
• There is a small probability that shipping label caches failed due to API error.
• When Shopee users use customized shipping label to print but their Seller Center does not enable thermal printing settings, the cache will be deleted (After switching to the thermal printing and printing customized shipping label in BigSeller again, the system will automatically cache new shipping labels).

Notes

• The number of cache days is calculated from order packed time;
• For users who change subscription from the free plan to the paid plan or from the paid plan to the free plsn, the original cache days will not be changed;