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Help & FAQs | Authorization
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Help & FAQs
Authorization
Which marketplace stores can I manage on BigSeller?


We are continuously adding new marketplaces. You can currently manage marketplaces below on BigSeller.

Marketplaces-

Shopee, Lazada, Tokopedia, Blibli, Sendo. vn, TiKi

What can I do if the store authorization is expired?

Go to Integration > Click on Reconnect icon

How to delete store authorization on BigSeller?

Go to Integration > Click on Delete icon, and all orders and product information of the store will be deleted on BigSeller.

How to edit the password of BigSeller account?
If you remember the current password, you can go to Settings > Account Settings > Change Password, then enter the current password and new password, click Confirm & Change.




If you forgot the password, you can click Forgot Password in login page.




Here you can enter your email address, click send code, you will receive the verification code by email, then you can paste the code here and enter the new password.



 
How to contact BigSeller customer service?
Contact via Contact with Customer Service Hours
WeChat Click to Contact Monday to Friday 9:00am-9:00pm (UTC +8),
Saturday 9:00am-6:00pm (UTC +8)
(Except Sunday and holidays)
WhatsApp(MY/SG/PH) +60 1129165306 / +60 1114572033 /  +60 1114572165
Telegram Click to Contact
Email support@bigseller.com


If you want to contact us during non-customer service hours, you can leave a message to our customer service, and we will contact you as soon as possible. Thank you very much for your understanding.

 
Can the Main Account change the Login Password of the Sub-account?

The main account is Bigseller is able to change the login password of the sub-account.
Click Settings > Permission Settings, click the Change Password button on this page.




Then enter a new password and click Confirm.


 
Can the sub-account change its login password?

The Sub-account is Bigseller is able to change its login password.
Click Settings > Account Settings > Change Password, enter the current password, the new password and confirm the new password then click Confirm & Change.  



 
Why can't I manage tokopedia stores on BigSeller ?

Your store authorization will be expired in case of: 
1) Your store have opened Fitur Tutup Toko.
2) You have connected tokopedia stores to another ERP service provider.
3) You store is no longer a Power Merchant and Official Store.

If you need to manage your tokopedia stores on BigSeller, please re-authorize it. 

 
Shopee Seller Registration Verification
When you authorize Shopee stores to BigSeller, there may be error report "No permission. Please inform seller to complete the Seller Registration on Shopee Seller Center first, then this shop can call for this API".

💡 Solution: please complete the seller registration in Shopee seller center first.



Click here to check the Shopee Announcement