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Help & FAQs

Authorization
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How to connect stores to Bigseller Connect stores to BigSeller - Shopee Connect stores to BigSeller - Shopee Global Store (CBSC)
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Which marketplace stores can I manage on BigSeller? What can I do if the store authorization is expired? How to delete store authorization on BigSeller？
Authorization
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How to connect stores to Bigseller Connect stores to BigSeller - Shopee Connect stores to BigSeller - Shopee Global Store (CBSC) Connect Facebook Pages to BigSeller
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Products
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BigSeller Product -- To manage your store items and boost sales Introduction to Product Page( Shopee) Introduction to Product Page( Lazada)
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What is draft, publishing, failed and active products? Why BigSeller doesn't sync the product changes in seller center? Why the new published products in seller center are not shown on BigSeller?
Products
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BigSeller Product -- To manage your store items and boost sales Introduction to Product Page( Shopee) Introduction to Product Page( Lazada) Introduction to Product Page(Tokopedia)
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Orders
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BigSeller Order -- One-click Processing of Multi-platform Orders Introduction of BigSeller Processing Orders module Quickly know about all the attributes of the order details page
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Why I cannot print out the shipping label for shipped orders? How to change logistics for in process orders? How long does the paid orders take to be synced to BigSeller from marketplaces？
Orders
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BigSeller Order -- One-click Processing of Multi-platform Orders Introduction of BigSeller Processing Orders module Quickly know about all the attributes of the order details page Introduction of BigSeller order status
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Logistic
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How to use 3PL logistics service in BigSeller? How to edit order information in bulk? How to connect J&T Express Philippines with BigSeller?
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Logistic
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How to use 3PL logistics service in BigSeller? How to edit order information in bulk? How to connect J&T Express Philippines with BigSeller? How to connect J&T Express Malaysia with BigSeller?
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Inventory
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BigSeller Inventory -- To achieve the inventory synchronization across platform Steps to Use Inventory Management Function Introduction to Push Inventory
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Why Using BigSeller Inventory Management Function? How to Turn On or Turn off the Inventory Features? Why can't I turn on/turn off Inventory Features?
Inventory
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BigSeller Inventory -- To achieve the inventory synchronization across platform Steps to Use Inventory Management Function Introduction to Push Inventory Introduction to Push Record
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Third-party Warehouse
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The Summary of Third Party Warehouse Instructions Connect Third Party Warehouse to BigSeller How to add the third party warehouse?
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Third-party Warehouse
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The Summary of Third Party Warehouse Instructions Connect Third Party Warehouse to BigSeller How to add the third party warehouse? SKU Naming Rules for Third Party Warehouse
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Purchase
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BigSeller Purchase -- To make high efficiency purchase process How to Use Purchase Feature? How to add purchase orders?
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Can I cancel the Purchase Order that is on the way? Can I cancel the Partial Reception Purchase Orders? How to set purchase days?
Purchase
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BigSeller Purchase -- To make high efficiency purchase process How to Use Purchase Feature? How to add purchase orders? Bulk Add Pruchase Orders via Importing an Excel File
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Marketing
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BigSeller Marketing -- To enhance store competitiveness Introduction to Customer List Introduction to Facebook Live Management
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Why doesn't the system auto-reply to the customer reviews even though I turn on the Auto-Reply?
Marketing
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BigSeller Marketing -- To enhance store competitiveness Introduction to Customer List Introduction to Facebook Live Management Introduction of Facebook Post Sales
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Report
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BigSeller Report -- To realize full data monitoring of goods, stores and shipment Introduction to Sales Monitor Introduction to Store Analysis
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Why can't I see the data of the previous days after authorizing the store? Why is the Average Price in Items Analysis inaccurate? Why the number of orders from the previous day is incorrect?
Report
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BigSeller Report -- To realize full data monitoring of goods, stores and shipment Introduction to Sales Monitor Introduction to Store Analysis Introduction to Order Analysis
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Accounting Software
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Step by Step Tutorial of Connecting BigSeller Info with SQL How to connect your SQL Account to BigSeller? How to connect your Accurate Account to BigSeller?
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Accounting Software
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Step by Step Tutorial of Connecting BigSeller Info with SQL How to connect your SQL Account to BigSeller? How to connect your Accurate Account to BigSeller?
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APP
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The Summary of BigSeller APP Instructions How to Sign up BigSeller account? (BigSeller APP) How to process orders in BigSeller APP (summary)?
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Can the BigSeller app be installed and used on PDA? How to enable new order notification in app? How to set a default warehouse in BigSeller APP?
APP
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The Summary of BigSeller APP Instructions How to Sign up BigSeller account? (BigSeller APP) How to process orders in BigSeller APP (summary)? How to use scan to ship function in BigSeller APP?
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Service
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What is order package? How to pay by virtual bank accounts Order Quantity Deduction Rules/Order Deduction Rules
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Why my BigSeller account is disabled? Can I downgrade the plan after purchasing a VIP? Can I upgrade to a higher level of VIP after purchasing one BigSeller VIP?
Service
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What is order package? How to pay by virtual bank accounts Order Quantity Deduction Rules/Order Deduction Rules How to renew the VIP plan after it expires?
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