How can we help?
Get Started
Video Tutorial
Help & FAQs
Common Errors
Blog

Help & FAQs

Products
Articles
More >
Scrape products from Shopee / Lazada / Tokopedia How to install scrape extension manually? Install BigSeller Chrome Extension
FAQs
More >
What is draft, publishing, failed and active products? Why BigSeller doesn't sync the product changes in seller center? Why the new published products in seller center are not shown on BigSeller?
Products
Articles
More >
Scrape products from Shopee / Lazada / Tokopedia How to install scrape extension manually? Install BigSeller Chrome Extension Scrape products from shopee to shopee
View all 51 articles
Orders
Articles
More >
Introduction of BigSeller Processing Orders module Quickly know about all the attributes of the order details page Introduction of BigSeller order status
FAQs
More >
How to change logistics for in process orders? How long does the paid orders take to be synced to BigSeller from marketplaces？ When processing orders in BigSeller, when will the inventory be allocated and when will it be deducted?
Orders
Articles
More >
Introduction of BigSeller Processing Orders module Quickly know about all the attributes of the order details page Introduction of BigSeller order status Steps for processing orders in BigSeller
View all 50 articles
Inventory
Articles
More >
Steps to Use Inventory Management Function Introduction to Sync Inventory Introduction to Sync Recording
FAQs
More >
Why Using BigSeller Inventory Management Function? How to Turn On or Turn off the Inventory Features? Why can't I turn on/turn off Inventory Features?
Inventory
Articles
More >
Steps to Use Inventory Management Function Introduction to Sync Inventory Introduction to Sync Recording Steps to Add a Merchant SKU
View all 47 articles
Purchase
Articles
More >
Introduction to Purchase Order Bulk Add Supplier Orders via Importing an Excel File Introduction to Supplier List
FAQs
More >
How to purchase and stock-in? Can I cancel the Purchase Order that is on the way? Can I cancel the Partial Reception Purchase Orders?
Purchase
Articles
More >
Introduction to Purchase Order Bulk Add Supplier Orders via Importing an Excel File Introduction to Supplier List Introduction of Stock-up Suggestion function
View all 8 articles
Marketing
Articles
More >
Introduction to Customer List Introduction to Auto Reply
FAQs
More >
Marketing
Articles
More >
Introduction to Customer List Introduction to Auto Reply
View all 2 articles
Report
Articles
More >
Business Report Overview Introduction to Store Analysis Introduction to Order Analysis
FAQs
More >
Why can't I see the data of the previous days after authorizing the store? Why is the order amount/product price different from the actual price? Why is the Average Price in Items Analysis inaccurate?
Report
Articles
More >
Business Report Overview Introduction to Store Analysis Introduction to Order Analysis Introduction to Item Analysis
View all 13 articles

Video Tutorial

28
VIEW FULL PLAYLIST
12
VIEW FULL PLAYLIST
14
VIEW FULL PLAYLIST
4
VIEW FULL PLAYLIST
2
VIEW FULL PLAYLIST

Contact Us