How can we help?
Get Started
Video Tutorial
Help & FAQs
Common Errors
Blog

Help & FAQs

Authorization
Articles
More >
How to connect stores to Bigseller Connect stores to BigSeller - Shopee Connect stores to BigSeller - Shopee Global Store (CBSC)
FAQs
More >
Which marketplace stores can I manage on BigSeller? What can I do if the store authorization is expired? Cannot receive Shopee verification code?
Authorization
Articles
More >
How to connect stores to Bigseller Connect stores to BigSeller - Shopee Connect stores to BigSeller - Shopee Global Store (CBSC) Connect Facebook Pages to BigSeller
View all 39 articles
Products
Articles
More >
Role - Operations BigSeller Product -- To manage your store items and boost sales Introduction to Product Page( Shopee)
FAQs
More >
What is draft, publishing, failed and active products? Why BigSeller doesn't sync the product changes in seller center? Why the new published products in seller center are not shown on BigSeller?
Products
Articles
More >
Role - Operations BigSeller Product -- To manage your store items and boost sales Introduction to Product Page( Shopee) Introduction to Product Page( Lazada)
View all 94 articles
Orders
Articles
More >
BigSeller Order -- One-click Processing of Multi-platform Orders Field Introduction of BigSeller Order Processing Page Quickly know about all the attributes of the order details page
FAQs
More >
Why I cannot print out the shipping label for shipped orders? How to change logistics for in process orders? How long does the paid orders take to be synced to BigSeller from marketplaces？
Orders
Articles
More >
BigSeller Order -- One-click Processing of Multi-platform Orders Field Introduction of BigSeller Order Processing Page Quickly know about all the attributes of the order details page Introduction of BigSeller order status
View all 107 articles
Inventory
Articles
More >
Role - Warehousing BigSeller Inventory -- To achieve the inventory synchronization across platform Steps to Use Inventory Management Function
FAQs
More >
Why Using BigSeller Inventory Management Function? How to Turn On or Turn off the Inventory Features? Why can't I turn on/turn off Inventory Features?
Inventory
Articles
More >
Role - Warehousing BigSeller Inventory -- To achieve the inventory synchronization across platform Steps to Use Inventory Management Function Introduction to Push Inventory
View all 78 articles
WMS
Articles
More >
What is WMS (Wave Shipment)? Introduction to Wave Settings Search Orders by SKU in Wave
FAQs
More >
WMS
Articles
More >
What is WMS (Wave Shipment)? Introduction to Wave Settings Search Orders by SKU in Wave Introduction to Warehouse Pick&Store Zoning (One SKU Multiple Shelves)
View all 5 articles
Logistic
Articles
More >
How to use 3PL logistics service in BigSeller? How to edit order information in bulk? How to connect EasyParcel Singapore with BigSeller?
FAQs
More >
Logistic
Articles
More >
How to use 3PL logistics service in BigSeller? How to edit order information in bulk? How to connect EasyParcel Singapore with BigSeller? How to connect J&T Express Philippines with BigSeller?
View all 15 articles
Third-party Warehouse
Articles
More >
The Summary of Third Party Warehouse Instructions Connect Third Party Warehouse to BigSeller How to add the third party warehouse?
FAQs
More >
Third-party Warehouse
Articles
More >
The Summary of Third Party Warehouse Instructions Connect Third Party Warehouse to BigSeller How to add the third party warehouse? SKU Naming Rules for Third Party Warehouse
View all 10 articles
Purchase
Articles
More >
Role - Purchasing BigSeller Purchase -- To make high efficiency purchase process Introduction to Purchase Feature
FAQs
More >
Can I cancel the Purchase Order that is on the way? Can I cancel the Partial Reception Purchase Orders? When creating a 1688 purchase order, what should I do when there is no shipping address available?
Purchase
Articles
More >
Role - Purchasing BigSeller Purchase -- To make high efficiency purchase process Introduction to Purchase Feature Introduction to Supplier List
View all 16 articles
Marketing
Articles
More >
BigSeller Marketing -- To enhance store competitiveness Introduction to Customer List Introduction to Facebook Live Management
FAQs
More >
Why doesn't the system auto-reply to the customer reviews even though I turn on the Auto-Reply?
Marketing
Articles
More >
BigSeller Marketing -- To enhance store competitiveness Introduction to Customer List Introduction to Facebook Live Management Introduction of Facebook Post Sales
View all 10 articles
Report
Articles
More >
Role - Finance BigSeller Report -- To realize full data monitoring of goods, stores and shipment Introduction to Live Sales Monitor
FAQs
More >
Why can't I see the data of the previous days after authorizing the store? Why is the Average Price in Items Analysis inaccurate? Why the number of orders from the previous day is incorrect?
Report
Articles
More >
Role - Finance BigSeller Report -- To realize full data monitoring of goods, stores and shipment Introduction to Live Sales Monitor Introduction to WMS Monitor
View all 31 articles
Accounting Software
Articles
More >
Step by Step Tutorial of Connecting BigSeller Info with SQL How to connect your SQL Account to BigSeller? How to connect your Accurate Account to BigSeller?
FAQs
More >
How to map the payment method of SQL Account?
Accounting Software
Articles
More >
Step by Step Tutorial of Connecting BigSeller Info with SQL How to connect your SQL Account to BigSeller? How to connect your Accurate Account to BigSeller? How to map the payment method of SQL Account?
View all 4 articles
APP
Articles
More >
The Summary of BigSeller APP Instructions How to Sign up BigSeller account? (BigSeller APP) How to process orders in BigSeller APP (summary)?
FAQs
More >
Can the BigSeller app be installed and used on PDA? How to enable new order notification in app? How to set a default warehouse in BigSeller APP?
APP
Articles
More >
The Summary of BigSeller APP Instructions How to Sign up BigSeller account? (BigSeller APP) How to process orders in BigSeller APP (summary)? How to use scan to ship function in BigSeller APP?
View all 25 articles
Setting
Articles
More >
Role - Manager
FAQs
More >
Setting
Articles
More >
Role - Manager
View all 1 articles
Service
Articles
More >
What is order package? How to pay by virtual bank accounts BigSeller 11.11 Promotion Guidelines
FAQs
More >
Why my BigSeller account is disabled? Can I downgrade the plan after purchasing a VIP? Can I upgrade to a higher level of VIP after purchasing one BigSeller VIP?
Service
Articles
More >
What is order package? How to pay by virtual bank accounts BigSeller 11.11 Promotion Guidelines Order Quantity Deduction Rules/Order Deduction Rules
View all 10 articles

Video Tutorial

34
VIEW FULL PLAYLIST
22
VIEW FULL PLAYLIST
15
VIEW FULL PLAYLIST
4
VIEW FULL PLAYLIST
4
VIEW FULL PLAYLIST
1
VIEW FULL PLAYLIST
1
VIEW FULL PLAYLIST
4
VIEW FULL PLAYLIST

Contact Us