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Help & FAQs | Report
Why can't I see the data of the previous days after authorizing the store?

The system will only grab the data of the past 7 days on the second day after the shop has been authorized.

For example, You authorized the store on November 9. Our system will start counting the data of the previous 7 days at 00:00 on November 10 (that is, the data on November 3, November 4, November 5, November 6, November 7, November 8, and November 9). 

Why is the Average Price in Items Analysis inaccurate?

Please confirm whether you have ever modified the product price or set a promotional price. If not, please contact us.

Why the number of orders from the previous day is incorrect?

Because the system doesn't run data in real-time but will only do this in the early morning, around 1:00 am. And due to the delay of the API interface feedback, orders on the previous day may have not been fully synchronized from the marketplace to Bigseller. If you encounter this situation, we suggest you check the data the next day.

For example: after the 11.11 big promotion, the number of orders on November 12th may be wrong. It is recommended that you check the data again on November 13th.

Why the Outbound Package Qty in the invoicing report is not the same with the Total Order Qty
Please check whether you have split the orders.
If does, the same order number will correspond to multiple tracking numbers. One tracking number will be counted as one package when the system calculates the Outbound Package Qty.