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Help & FAQs
Products
What is draft, publishing, failed and active products?

Draft

Draft is supplied for you to save your product information before publishing.

You can save to draft first when publishing if you have not filled out all information or do not want to publish to the marketplace immediately.
 


Publishing Products

When listing the products to the marketplace, the marketplace will be in the process of product inspection. After inspection, they will send us the feedback. Publishing products are those waiting for marketplace feedback.

After getting feedback from the marketplaces, you can see them on Active or Failed listing.

 

Failed Products

When listing products to the marketplace, the marketplace will be in the process of product inspection. After that, they will send us feedback. Failed products are those failed to list on the marketplaces.

Note: Please check the reason under the product (as below position), and correct the information to meet the requirement of the marketplaces. And then, you can try publishing again.

 



Active Products

Active products are those successfully listed on the marketplaces. That means you can also find them on the seller center of the marketplaces.


 

Why BigSeller doesn't sync the product changes in seller center?
If you changed product information in seller center, you need to click click Sync Product > Sync All, then the changes will be synced to BigSeller.
Why the new published products in seller center are not shown on BigSeller?
If you published new products in seller center, you need to click Sync Product > Sync All, then the new published products will be synced to BigSeller.
Why the product stock is not same on BigSeller and seller center after syncing products?
If you want to sync the exact stock for your active products, you need to click this Sync button for individual product, or you can select some products and click Sync Selected.
Why BigSeller contains the products that I actually deleted on marketplaces actually?

The products that you deleted on marketplaces will be shown on BigSeller if they synced before deleting.  But if needs, you can delete on BigSeller by the 3 steps below:
 

STEP 1:
Go to Products > Active

STEP 2:
Select a product > Click on Delete


The confirmation message will be shown below, please click on Delete.


Note:
You can also select some products and delete in bulk with one click.

How to export product images?
You can go to product editing page, then click here to export images.


 
How to resolve the System Error when scraping Lazada products?
If you meet 'System error, please try again' when importing products from Lazada, you can refer to the below steps to resolve this error.



Step 1:

Select a product randomly then click 'Open link in new tab' to go to this product's details page, then slide to verify.





Step 2:
Go back to the previous error page and continue to scrape products.

How to resolve the "System error, please try again" error when importing products from Taobao?
If you meet the error "System error, please try again" when importing products from Taobao, you can directly reload(refresh) that error page and continue to scrape again or refer to the below steps to resolve it.




Step 1:
Select a product randomly then click "Open link in new tab" to go to this product's details page, then slide to verify.







Step 2:
Go back to the previous error page and continue to scrape products.


 
Why does the product not have the variation info after being imported or copied to Lazada?
After importing or copying a product to Lazada, you have to select the category and variation first then you can start to edit this Lazada product. Or this product will lose all the variation info.

How to edit the stock for active products?


We suggest you sync the product to check the current stock before editing.


Step 1:

Go to Active > Mouse hover on the product row > Click on Edit icon



 

Step 2:

Input the value > Click on Confirm






 

How to delist products (deactivate) ?
 

Method 1: Delist Single Product

Click on Delist button as below




Method 2:Delist In Bulk


Select Proudct > Click on Delist


 
Can I delete existing products from marketplaces by BigSeller?


Now we do not support deleting existing products from marketplaces. You can just delete products on BigSeller.

Can I edit products in bulk on failed listings?


You can bulk edit products on Failed Listings


Bulk Edit Product Information

Select products > Click on Bulk Edit  > Edit the information > Click on Save





For Lazada, you may be redirected to category mapping first. Please map the category and variants first. 

 

Bulk Edit Categories and Attributes (Shopee)

Select Products > Click on Bulk Actions > Edit Category > fill out the information > Click on Confirm





How to solve Shopee error: Item published item count reaches limit?

Why can I only upload 100 products in my Shopee store?
Why did it fail to be listed with an error-Error: Item published item count reaches limit?

In Shopee's rules, if you have not uploaded a photo of yourself and KTP data to the shopee system, the maximum number of products is only 100 products. You can check the product quotation at Shopee Seller Center

If you need to publish more products, you need to first real-name authentication and binding bank card. The verification process takes up to 2 working days. After real-name authentication and bank card binding, you will be able to publish 2000 products.



Step 1:
Upload ID number and photo

PC: Bandara > Pengaturan > Akun > Rekening Bank



Mobile: SayaShopeePay > Verifikasi Sekarang



Step 2: Bind the bank card

PC: Bandara > Keuangan > Rekening Bank



Mobile: Saya> Pengaturan Akun> Kartu / Rekening Bank

if you are a Star Seller you will be able to publish 10000 products; if you are a Shopee Mall seller, you will be able to publish 50000 products.

Can I delete the watermark after adding to my products?
If the watermark has been added to your product and the product has been saved/updated, it is not allowed to delete.

We suggest you export images and download them to your device before adding the watermark to your products.
Why the auto boost management didn’t work after I added my products to the circular list?

Here are some reasons.

It needs 10 minutes to start up.

The pinned products will not show the countdown time.

Your store authorization is expired, you need to reauthorize it.

Check if your product has been delete.

Why did the product not show on the store after I successfully upload it?

After upload the product from the scrape list, you need to go into the draft listing to edit and publish the product.

Can I scrap the same product repeatedly?

Yes. Turn off the button.

Why does it show “skipped” when scraping products?

Because this product has been scrapped and existed in the BigSeller scrape list.
You can copy the product name to the
scrape list for search.

Why did the product not show on the store after I successfully scraped it?

After scraped the product from other platforms, the product will be saved in scrape list and then you need to go into the scrape list to upload the product.