Seller ratings include product ratings and shop ratings on Shopee, each product and shop gets a rating of 1.0-5 which is based on buyer reviews. The buyers can leave a review after they receive the package. 

With seller ratings, it indicates if customers are generally satisfied with their purchases. The sellers may check the seller ratings to determine if they purchase orders from your store, they can know if your product or store meet their expectations.


 

What is Product Rating?

Product ratings are opinions or feedback of buyers for a particular product. Product rating usually goes with a range of 1.0 up to 5 stars indicating how satisfied buyers are with your products, and 5 stars is the best. 

Buyers can leave the reviews and ratings to products they received within 15 days of order completion. These reviews and ratings will show up in the specific product page. For potential buyers, product rating is probably where they set their eyes on in the first place. Therefore, a high rating plays an important role to get more sales.


 

What is Shop Rating?

Shop rating is an average of all product ratings in your whole shop. Shop ratings are based on the shop’s services. 

It reflects customer support, delivery times and packaging of your shop. Normally, shop reviews should only be in reference to those elements, not to the quality of the products. You can check shop ratings on the shop page. 


 

Where can I find my seller ratings and reviews?

You can check your seller ratings and reviews in the Shopee Seller Center > Shop > Shop Rating. 


Here you can enter keywords to filter a specific product. This page also provides an opportunity to respond to customer reviews. Also, you can use BigSeller to auto reply reviews, it allows you to set reply templates for review ratings.
 
 

Why are seller ratings important?

Seller ratings and reviews are the opinions or feedback of your products, package, and service. There are many benefits of seller ratings.

• Increased traffic volume. More reviews and high ratings can increase potential click-through rate and boost the traffic to your store.
• Build trust with your customers. Product ratings are a fantastic way to show your product and package details, which can provide more information to your customers and build trust with your customers.
• Boost sales. Seller ratings help buyers get a clear idea of the product and encourage them to purchase your products. 

 

Conclusion

Product and shop ratings indicate the seller levels and performance. More reviews and higher ratings are important for online sellers, it can help your customers to know more details about your products, package and service. Therefore, you can improve your product and shop ratings to get more sales.