Help & FAQs

• BigSeller Order -- One-click Processing of Multi-platform Orders

• Introduction of BigSeller Processing Orders module

• Quickly know about all the attributes of the order details page

• Introduction of BigSeller order status

• What is Out-of-Stocks Statistics?

• Steps for processing orders in BigSeller

• Introduction of Offline Retail Order

• What is the Out Of Stock list and how to deal with it?

• Common errors and solutions for fail to pack the orders

• What is unusual order? How to deal with it

• How to deal with orders that I don't want to process temporarily?

• How to revert voided orders?

• How to use the Scan to Inspect function

• How to set Shopee default pickup address？

• How to change the pickup time or address for an order?

• How to change the cargo carry method (Pickup & Dropoff) for Shopee orders?

• How to set tracking number acquisition (JOB or No JOB) ?

• How to edit/add Note for picking orders?

• How to edit/add customer service notes?

• Can customer service notes and pick notes be printed? How to print?

• How to customize your shipping label?

• How to print shipping label in bulk？

• How to print shipping label for single order?

• How to set the pack list template?

• How to set the pick list template?

• How to customize invoices?

• How to print invoice？

• How to use the Scan to Ship function?

• How to use the Scan to Ship function (including weighing steps)?

• Return Manage -- How to process return orders?

• How to edit/add Note for Customer Service?

• How to track the logistics information of Shopee return orders?

• How to manage Shopee/Lazada/TikTok's returns (Quick Stock-In)?

• How to use allocation rules?

• How to create a manual order?

• How to process manual orders?

• How to cancel orders in BigSeller?

• How to print the pack list?

• How to search an order quickly?

• How to filter out Lazada orders with priority delivery?

• How to export orders and customize the export template?

• How to view order details?

• Introduction to Logistics Tracking

• How to use the Shipping Fee manage feature on BigSeller?

• Introduction to Order Mark

• How to print a carrier manifest?

• What is Wave Shipment?

• What is “Auto High-speed Printing”?

• Common Errors and Solutions for Auto High-speed Printing Failed

• How to add the stock back for after signing return orders?

• How to import Tracking Numbers in bulk？

• How to print out the Picking Basket No.?

• How to add extra items or gifts to an order?

• How to set up shipping rules?

• How to process Lazada return and refund requests?

• How to process TikTok return and refund requests?

• How to process Shopee return and refund requests?

• How to process Social Media orders (Facebook Live/Messenger Orders)?

• Introduction of Messenger Orders

• How to sync orders manually?

• How to split orders in BigSeller?

• How to export the customer list?

• How to Auto Pack Orders?

• What is Shopee estimated profit?

• "Not all merchant SKUs mapped" in Shopee Estimated Profit?

• How to use PDA to pick items with picking cart?

• Which orders are supported to print the shipping label in the New Orders List?

• What is Multifold Gift for Gift Rule?

• How to use Gift Rule function?

• How to use mark rules?

• About Shipping Label Cache

• How to Customize Summary List