Introduction to After Sales Manage
The After Sales Management feature helps sellers efficiently handle aftersales requests for Shopee and TikTok Shop. Additionaly, BigSeller will monitor logistics tracking to help sellers promptly manage returned items that arrive at the warehouse.
1. After Sales Order Processing: This page allows you to process Shopee, TikTok return & refund and refund-only orders, including handling buyer's request, viewing the after sales / return status of packages, reprint SKU labels.
2. Stock-In / Returns: The pending return, returning and returned packages will automatically appear on the Stock-In / Returns page. On this page, you can quickly stock-in the returned items when the packages arrive at the warehouse.
💡 Notes:
- After Sales Orders Supported Platforms: Shopee, TikTok, Lazada
- Stock-In / Rerurns Supported Platforms: Shopee, TikTok, Lazada, Lazada Choice, Manual Orders, Messenger Orders
- Manual Orders and Messenger Orders only support stock-in to orders with the status "To Pickup" or "Shipped".
- If a sub-account wants to use this feature, the main account must grant its permission to the roles.
Part 1: Process After Sales Orders
1. Steps to Process Shopee After Sales Orders
2. Steps to Process TikTok After Sales Orders
3. Steps to Process Lazada After Sales Orders
Part 2: Stock-In Returned Items
1. Go to Orders > After Sales Manage > Stock-In / Return page
- If a default return warehouse is set, returns will be sent there.
- If no default return warehouse is set, returns will go back to the original shipping warehouse.
You can choose to manually stock-in or scan to stock in.
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Method 1: Manually stock in returned SKUs to your receving warehouse
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Method 2: Batch Stock-in for Returns
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Method 3: Scan (tracking / order / package / return tracking number) on the parcel to stock in
Part 3: Other Available Actions on the After-Sales Order or Stock-In / Return page
1. Remove Order：After removing the order on the After-Sales Order or Stock-In / Return page, it will disappear from the list, and no further actions can be performed on the order. Please proceed with caution.
2. Print Labels: You can print merchant SKU labels. After receiving the returned package, attach the label to the SKU for stocking in.
3. Notes for After Sales: You can add notes on After Sales Order Page, which allows you to record important details about the after-sales order, making it easier to reference information when processing returns / refund.
4. Notes for Stock-In: You can add stock-in notes on Stock-In/ Return page
5. Stock-In for Cancelled Orders: For Shopee, Lazada, and TikTok platforms, if an order is canceled after shipment but has not yet been picked up (and there is no reverse logistics tracking), it can still be processed for stock-in on the Stock-In/Return page.
You can filter by 'Not Pickup' and then 'Pending Stock In' on the Stock-In/Return page to find the canceled orders that need to be stocked in.
Part 4: Scan Returns to Stock-in in BigSeller APP
Our new Stock-In / Return feature is now supported in the BigSeller App. You can directly use the app to scan packages and complete the stock-in process.
For more details, please refer to our help article: How to Scan Returns to Stock-in in BigSeller App?
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