Introduction to Business Analysis Report
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Update Time: 23 Jun 2026 08:13
The Business Analysis report is designed for operations and management teams, providing a holistic view of business performance from an operator's perspective. It covers key dimensions including sales performance, revenue and profit, cancellations, refunds, advertising spend, and product inventory — enabling users to move from data viewing to informed business decision-making.
With this report, you can:
With this report, you can:
- Efficient Integrated Analysis — Break free from the limitations of switching between multiple reports. Time Trend, Period Statistics, and Store Monitor are unified into a single interface, significantly shortening your analysis workflow.
- Real-Time Profit Estimation — Based on buyer order data, gross profit and gross margin are estimated in real time, giving you a clear picture of business health before orders are settled.
- Unified Multi-Platform View — One-stop coverage across Shopee, TikTok, and Lazada — the three major e-commerce platforms — with support for cross-platform and multi-store consolidated or comparative analysis.
- SKU-Level Insights — Drill down from store-level data to store SKU and Merchant SKU granularity, enabling more precise analysis of individual product performance.
Please note that data is refreshed on a T+1 basis, and the report currently supports Shopee, TikTok, and Lazada.
The Business Analysis page consists of two main areas: a Global Filter Bar at the top and three analysis modules below. The Global Filter Bar is shared across all three modules. When you switch between module tabs, your filter selections are retained.
The Business Analysis page consists of two main areas: a Global Filter Bar at the top and three analysis modules below. The Global Filter Bar is shared across all three modules. When you switch between module tabs, your filter selections are retained.
- You can filter by platform (Shopee, Lazada, or TikTok), by individual store or store group, and by date range. The date range supports two statistical time types: Order Date (based on when the order was placed) and Payment Date (based on when payment was confirmed). You can switch between the two depending on your analysis needs.
- You can also choose to view data in selected currency, and control how TikTok Sample Orders and Marketing Orders are counted — choosing to include them, exclude them, or view them in isolation.

1. Time Trend
The Time Trend module covers five business categories — Sales Performance, Revenue Estimation, Cancelled Orders, Refunded Orders, and Product Subsidies. By default, commonly used metrics are displayed, but you can fully customize which metrics appear and pin the ones most relevant to you. Additional metrics have been added in recent update, including more SKU-level and refund-related fields.

The module supports two comparison modes:

The module supports two comparison modes:
- In Metric Comparison mode, you can click on any metric name to add it to the line chart, with up to five metrics displayed simultaneously for side-by-side comparison.

- In Period Comparison mode, you can track a single metric across daily, weekly, or monthly intervals — viewing day-over-day, week-over-week, or month-over-month changes to understand longitudinal trends over time.

2. Period Statistics
The Period Statistics module aggregates order-related data either by day, week or month. When viewing monthly aggregations, you can drill down to see the underlying daily breakdown. A period-over-period comparison toggle is available and can be enabled as needed (disabled by default). Data can be exported in both daily and monthly formats.

If period-over-period comparison is enabled, hovering over any data cell for more than 1 second will display a tooltip showing the current period range, comparison period range, current period value, comparison period value, and the period-over-period change rate.


If period-over-period comparison is enabled, hovering over any data cell for more than 1 second will display a tooltip showing the current period range, comparison period range, current period value, comparison period value, and the period-over-period change rate.

3. Store Monitor
The Store Monitor module aggregates order-related data by store or by store group. When viewing by store group, you can drill down to see performance at the individual store level. Its overall capabilities are largely consistent with Period Statistics, but with a stronger emphasis on store-level comparison and monitoring.

4. Store SKU
The Store SKU module provides store SKU-level performance data aggregated at the store level, allowing you to analyze how individual store SKUs are performing across sales, refunds, and profitability dimensions.

4. Store SKU
The Store SKU module provides store SKU-level performance data aggregated at the store level, allowing you to analyze how individual store SKUs are performing across sales, refunds, and profitability dimensions.
Key features of this module:
- Keyword search — You can search for products by keyword. Please note that not all metrics support SKU-level statistics under keyword search. Metrics containing a sales amount component (such as Sales, Valid Sales, Sales Per Order, and Cancelled Order Amount) and metrics that cannot be counted at SKU or SPU granularity (such as Product Sell-through Rate, Available Store SKU Count, and SKU Count) will display "--" when keyword search is active.
- SPU / SKU toggle — Data can be aggregated either by SPU or by SKU. Use the toggle in the table header to switch between views.
- Metric customization — You can customize which columns are displayed and their order, consistent with other modules.
5. Merchant SKU
The Merchant SKU module provides SKU-level performance data aggregated at the Merchant SKU level, enabling cross-store analysis of how individual Merchant SKUs are performing across your entire operation.
Key features of this module:
- Keyword search — You can search for products by keyword. The same keyword search restrictions apply as in store SKU: metrics with a sales amount component and metrics that cannot be counted at SKU or SPU granularity will display "--" when keyword search is active. Order volume metrics support exact match only.
- SPU / SKU toggle — Data can be aggregated either by SPU or by SKU. Use the toggle in the table header to switch between views.
- Metric customization — You can customize which columns are displayed and their order, consistent with other modules.
Metric Definitions
Core metric names and definitions — see the full metric reference table.
Business Analysis Report Metrics Reference
| Metric | Definition / Formula |
|---|---|
| Total Subsidy | Platform Total Subsidy + Seller Total Subsidy (excl. shipping subsidies) |
| Total Discount | Platform Discount + Seller Discount TikTok/Lazada: incl. vouchers, coins; Shopee: discounts only |
| Total Voucher | Platform Voucher + Seller Voucher (Shopee only) |
| Total Seller Subsidy | Seller Discount + Seller Voucher |
| Seller Discount | Subsidies by sellers, excl. shipping TikTok/Lazada: incl. vouchers & coins; Shopee: discounts only |
| Seller Voucher | Vouchers issued by sellers (Shopee only) |
| Total Platform Subsidy | Platform Discount + Platform Voucher + Coins |
| Platform Discount | Subsidies by platform, excl. shipping TikTok/Lazada: incl. vouchers & coins; Shopee: discounts only |
| Platform Voucher | Vouchers issued by platform (Shopee only) |
| Coins | Coin subsidies for non-cancelled, non-refunded orders (Shopee only) |
Product Subsidies
| Metric | Definition / Formula |
|---|---|
| Gross Revenue | (Product Sales − Cancelled − Refunded) + Platform Discount + Platform Voucher + Coins |
| Cost of Merchant SKU | Total cost of Merchant SKUs for non-cancelled, non-refunded orders (based on BigSeller cost settings) |
| Gross Profit | Gross Revenue − Merchant SKU Cost (estimated; refer to Profit Report for settled profit) |
| Gross Profit Rate | (Gross Revenue − Merchant SKU Cost) ÷ Gross Revenue × 100% (estimated) |
Revenue Estimate
Sales Performance
| Metric | Definition / Formula |
|---|---|
| Total Orders | Total number of orders placed, excluding returns/refunds |
| Total Valid Orders | Total Orders − Cancelled Orders (excludes returns/refunds) |
| Product Sales Qty | Number of store SKUs sold, excluding returns/refunds |
| Valid Product Sales Qty | Product Sales − Cancelled Product Sales |
| Merchant Sales Qty | Number of Merchant SKUs sold, excluding returns/refunds |
| Valid Merchant Sales Qty | Merchant Sales − Cancelled Merchant Sales |
| Sales | Product Sales + Actual Shipping Fee + Other Platform Fees (excl. returns) |
| Valid Sales | Sales − Cancelled Order Amount |
| Product Sales | Total product payment by buyers, excl. shipping & platform charges, excl. returns |
| Valid Product Sales | Product payment for non-cancelled orders, excl. shipping & platform charges |
| Sales Per Order | Sales ÷ Total Orders |
Refund Orders
| Metric | Definition / Formula |
|---|---|
| Refunded Orders | Number of successfully refunded orders |
| Refund Order Amount | Total refunded amount incl. product payment, shipping fees & platform charges |
| Refunded Product Sales Amt | Refunded product payment only, excl. shipping fees & platform charges |
| Refund Product Sales Qty | Number of store SKUs voided due to successful refund |
| Refund Rate | Refunded Orders ÷ Total Orders × 100% |
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