The overcharged shipping fee happens when there is a discrepancy between the shipping fee calculated by Shopee and the actual logistic shipping fees. We will discuss what is shipping fee overcharge and how to prevent it for Shopee sellers.
What is Overcharge Shipping fee on Shopee?
When you publish products to Shopee, weight and dimension of the package is required to input. Shopee will calculate the shipping fee according to the weight and dimension from your products, which is paid by your seller directly.There may be a discrepancy with the weight and dimension that the logistics partner measured. Therefore, there is an overcharged shipping fee that will be borne by the sellers.
How Does this Happen?
Both Shopee and the logistics partner calculate the shipping fee according to the weight and dimension of the package, the discrepancy of shipping fee happens with following reasons:1. Sellers input the incorrect weight or dimension
A higher shipping fee may be charged when the seller inputs the incorrect weight or dimensions for your products on Seller Center, then the shipping fee calculated by Shopee would also be incorrect.
2. Logistics partner calculate incorrect shipping fees
The 3rd-party logistics company may calculate and charge the wrong shipping fees. They may calculate the wrong weight or size of package, with this issue, you can contact the Shopee team. Then the Shopee system will flag out orders and the escrow will be withheld until further actions are taken, and Shopee will check with logistic partners to confirm the actual weight or size and shipping fees.
3. Incorrect default pickup address
The distance is also a factor to affect the shipping fee calculation. The further the distance, the higher the shipping fees. Shopee calculates the shipping fees according to the default pickup address you set on Shopee. If you set the incorrect pickup address, the logistic partner will adjust the shipping fee with the actual pickup address. Therefore, it causes the overcharged shipping fees.
How to Prevent Overcharged Shipping Fee?
There are some ways to prevent overcharged shipping fee on Shopee:1. Input the correct weight and dimension to products
To measure the correct weight and dimension of your package, you can use the professional measurement device. Please note it is the package weight and dimension, not only the items, you need to calculate the packaging materials, for example, pouch bag, bubble wrap. Also, it would be a good idea to input 0.5kg heavier than the actual weight.
2. Put the correct default pickup address
To calculate the shipping fee, you need to put the correct pickup address on Shopee.
3. Check the shipping fee details from time to time
If the 3rd-party logistics partner calculates the wrong shipping fees, you can only dispute the overcharged issue within 30 days of the package delivery date. You need to check if you are overcharged in your transaction history from time to time on Shopee.
You can also check the shipping fee details on BigSeller, which is an ERP to help you manage your Shopee and Lazada stores. BigSeller auto-calculates the discrepancy between Shopee-charges and buyer-paid shipping fee. You can check if you are overcharged easily.
