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  • Help & FAQs

    • Lazada——Seller not verified, please check seller status

    • Print Error: Order#, the shipping method is not match with the buyer-designated logistics.

    • Error: XXX have no stock in the warehouse

    • Error : "error_auth" partner and shop has no linked

    • Error : This Order has not got the tracking number, please click 【Refresh】 later

    • Shopee——Error: “error_not_exist" Address does not exist.

    • Shopee——Error: "error_address_region" address is invalid

    • Shopee——Error: "error_status_limit" order is not ready to ship

    • Shopee——pick up whitelist not supported, permission is deny for pickup

    • Shopee——"error_params" address param error: pickup_location: not found

    • Shopee——"error_param" Tracking number is mandatory.

    • Lazada——The specified access token is invalid or expired

    • Lazada——Api access frequency exceeds the limit. this ban will last 1 seconds

Help CenterHelp & FAQsOrders

Error : This Order has not got the tracking number, please click 【Refresh】 later

This may occur when shopee hasn't generated an air waybill. When you try to arrange orders, the system will automatically check whether the air waybill is generated. If the air waybill is not generated, this error will appear. There are two solutions:

First: automatically move in printable:
When the system automatically syncs the order and find that the order has successfully obtained the tracking number, the order will be automatically moved to printable

Second : lick the refresh button to obtain the tracking number
You can also manually click the refresh button to get the tracking number. After clicking, if the order number has been generated, the order will be moved into the New Orders

Please contact us if the document can't answer your questions