Introduction to POS Retail Order (Offline Retail Order)
Update Time: 27 Feb 2026 03:28
1. Create POS Retail Store
Once the first POS order has been created, the Country/Region of the POS retail store will be locked and can no longer be edited.
Step 1: Go to the Authorization Center > Store Authorization page
Step 3: Click Add New Store and choose POS Retail Order Store. In BigSeller, you can create up to 1,000 POS stores.
Step 4: Fill in the store information and link it to a warehouse in BigSeller
2. Set POS Retail Price
When creating a POS retail order, the unit price will auto-fill with the POS retail price set here. If no POS retail price is set for a Merchant SKU, the unit price will remain blank. The BigSeller POS system supports two methods for adding prices and two pricing types to accommodate different retail strategies.① Methods for Adding Prices
- Manual Addition: Add or edit prices individually for specific items.
- Bulk Import: Upload or update prices in batches using an Excel template for higher efficiency.
② Pricing Types
- Unified Selling Price: A universal selling price for the SKU that applies across all stores and warehouses without distinction.
- Store Selling Price: A customized price for the SKU within a specific, designated store.
Step 1: Select the POS Store
In the upper right corner, select the corresponding POS Store to add or manage store-specific prices.
Note: When you switch stores, the product list will automatically refresh to display only the items that already have a "Store Selling Price" configured for that specific store.
Currency & Rate: The system will automatically display the latest unit price and currency based on the Country/Region of the selected store’s authorization.
Step 2: Add Wholesale Prices
Click Add Wholesale Price and select the Merchant SKU. When selecting products, the system will only show Merchant SKUs that are associated with the warehouse linked to the currently selected store.
When multiple prices are configured for the same product, the system will apply them based on the following priority (from highest to lowest):
- Customer Tier Price > Store Selling Price > Unified Selling Price
This means that if a customer belongs to a specific tier with a preset discount, that price will be prioritized over any store-specific or unified prices.
For SKU that already has a selling price:
- Skip and Not Process: If the product already has a set price, the system will skip it and not update.
- Import and Overwrite: If the product already has a set price, the system will overwrite it with the new price from the imported file.
3. Create POS Retail Orders
3.1 Steps to create a new POS order
Step 2: Select POS Store
Step 3: Once you’ve selected the store, you can proceed to the POS Order Creation page to select SKUs, set quantities, edit pricing details, and more.
1) If the selected currency differs from the unit price currency on the POS Retail Price page, the system will auto-convert based on the real-time exchange rate.
2) You can check the linked warehouse via [Authorization Center > Store Authorization > Other > POS retail orders store > Edit].
3) If items are in stock and [Offer Delivery Services] is unchecked, the order will move to the Completed list after settlement.
4) The main account must enable [Sub-account Settings > Roles > Add POS Discount] to allow sub-accounts to modify POS order discounts.
5)Select Out-of-Stock Items: To select out-of-stock items when creating POS retail orders, go to [Order Settings > POS Retail Settings].
6）Product Price Includes Tax: When enabled, both the unit price and total price include tax. The system will not add tax again.
3.2 Receipt Settings
3.3 Settle POS Transaction and print receipt
1. The receipt can be printed on the POS retail orders creating page, New Orders, In Process Orders, To Pickup Orders, Shipped, Completed lists.
2. If you enable the [receipt auto print], the receipt will be auto printed after clicking settlement.
3. If items in the order have available stock, and you did not check the [Offer Delivery Services] option, the order would move to Completed list after the settlement; If some items are out-of-stock, the order would be in the [New Orders > Out of Stock];
4. Process POS Retail Orders
Option 2: If you want to print the pick list, shipping labels for picking items... Please follow the regular order processing flow.
💡 Note: POS retail orders are not available for wave.
5. How to Print a POS Business Statement (Billing Period Report)
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