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  • Help & FAQs

    • The Summary of BigSeller APP Instructions

    • How to Sign up BigSeller account? (BigSeller APP)

    • How to process orders in BigSeller APP (summary)?

    • How to use scan to ship function in BigSeller APP?

    • How to Use Move Feature in BigSeller APP

    • 4 Ways to Move Inventory Inside the Warehouse using BigSeller APP

    • Connect stores to BigSeller - Shopee (BigSeller APP)

    • Connect stores to BigSeller - Lazada (BigSeller APP)

    • Connect stores to BigSeller - TikTok Shop (BigSeller APP)

    • How to use Scan to Check Order Function in APP?

    • How to Use Capture Proof (Save Images Only)

    • How to Use “Capture Proof” to Send Image

    • Introduction to Capture Proof - Automatic Photo Capture and Sending Feature

    • How to Use Inventory Query

    • How to print shipping labels in BigSeller app?

    • How to Pack Orders in BigSeller APP?

    • How to use Quick Stock Count feature on BigSeller APP?

    • How to Scan Returns to Stock-in in BigSeller APP?

    • How to check live sales data on BigSeller APP?

    • How to manually stock out in BigSeller APP (deduct stock)

    • How to manually stock in on BigSeller APP (increase stock)

    • How to enable the inventory alert notification on BigSeller APP?

    • Inventory Restock Using BigSeller APP

    • How to scan to ship orders with BigSeller APP in PDA?

    • How to scan to check order with BigSeller APP in PDA?

    • How to Off Shelf and On Shelf with BigSeller APP?

    • How to Change Shelf using BigSeller APP?

Help CenterHelp & FAQsAPP

Introduction to Capture Proof - Automatic Photo Capture and Sending Feature

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The Automatic Proof Capture and Message Sending feature streamlines the packing process by automating key steps.
  • Auto-capture photo after scanning: Once the user scans the barcode on the shipping label, the system automatically triggers the photo capture, eliminating the need for manual interaction.
  • Auto-send image and template message: After the photo is taken, the system sends a pre-set message to the relevant recipients automatically, without any user action required.

💡 Note: This feature only supports Shopee, Lazada and TikTok orders on the list of New Orders, In Process Orders (To Ship), To Pickup Orders.
 

How to Enable Auto Image Capture and Auto Send / Save Feature?

Step 1: Go to the Capture Proof page in the BigSeller App.

 

Step 2: Tap the Settings icon in the top right corner to configure



1. Auto Ship After Sending Image / Saving Image (Only available for orders in the In Process / Shipping page)

BigSeller supports two methods for Capture Proof
  • Take Photo & Save Image Only: Photos are saved in your BigSeller account. You can download them later from the order details page for returns or disputes.

2. Auto Save and Send Image (Settings Overview)

Auto Save and Send Image

  1. Default: Off
  2. When enabled: The system automatically saves and sends the image to the buyer.
  3. When disabled: Requires manual photo capture and sending.

3) Delay Settings

  1. Default: 5 seconds (0-10 seconds range)
  2. What it means: Sets the delay before the system captures the photo after scanning.
  3. Impact: Shorter delay for faster processing; longer delay gives more time for positioning the package.

4) Photo Confirmation

  1. Default: Off
  2. When enabled: Requires manual confirmation before sending the photo.
  3. When disabled: The system automatically sends or saves the photo.

 

5) Photo Clarity

  1. Default: Standard Definition (Options: Standard, HD, FHD)
  2. What it means: Controls the resolution of the photo.
  3. Impact: Higher clarity ensures better quality for returns or disputes, but may use more storage.

 

6) Caption

  1. Default: Fixed template
  2. What it means: Automatically adds a description to the image.
  3. Impact: Saves time; manual input required if disabled.


7) Proof Method: Send Image or Save Image

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