BigSeller Processing Orders feature can assist you managing orders from multiple stores on multiple marketplaces in a unified manner. This article mainly introduces some terms of Order Module.


 

1. Order Status



1.1 New Orders: Orders have been paid (COD orders depend on when the order is placed), waiting to be processed.


💡 You can also choose whether to display the available stock. If you select this option, the available stock will be shown in the item details of the order.



1.2 In Process Orders / Shipping: Orders have been arranged successfully, waiting to be picked and packed. The Shipping list only shows up after enabling the wave features.
1.3 To Pickup Orders: Orders have been packed and marked as shipped, waiting for picking up by the logistics.
1.4 Shipped: Orders that have been manually shipped, scanned online and in shipping, or successfully delivered to customers.
1.5 Completed: Orders that have been successfully signed for by the customers, are confirmed to be received by both the platform and the customers.
1.6 Voided Orders: Orders that temporarily do not need to be processed and have been manually voided.
1.7 All Orders: You can check all orders on this list.
1.8 Cancel Order: Orders that are on cancellation request or have already been canceled
1.9 Unpaid Orders: Orders which are placed by customers but not yet been paid

2. Order Attributes



1. BS Code:
BigSeller package number.
Note: If the order is split into several orders, there will be several package numbers.

2. Order Number:
Except for Tokopedia, the order number in BigSeller are the same as those in the seller center. The Tokopedia will show invoice number.

3. Tracking Number
Tracking number is the number assigned to your package. Usually, it consists of letters and numbers. Different logistics channels may have different formats.

4. Shipping method
When orders are synced to BigSeller, the system will auto-map logistics based on the Buyer-designated Logistics. But for orders of Lazada and JD. ID, you need to set the shipping rules, then the system will map logistics channels based on the rule.

5. Product Image
The product images of Shopee order are the same as the one in the product list. If  the product is not in the BigSeller product list, we will capture it from shopee API.
The product image of other marketplaces will be captured directly from API.

6. Product SKU (Store SKU):
It shows “--” if you didn’t fill out the SKU.
Note: You can click SKU to jump to the product page in the marketplace.
When finding the SKU shown in the item details is different with the one in the seller center, please check if you have modified it after the order was synced to BigSeller. If you have modified it after that, the SKU in item details will only show the SKU before modifying, only the newly synced order will show the new SKU.

7. Variation：
Display variation information like color and size. If the product has no  variation, it will display “--”

8. Time

9. Product Quantity
Display the quantity of the product contained in this order. When the quantity of the product is 1, the color is green; when the quantity is 2 or more, it is displayed in orange.

10. Sales Price
Price after discount, that is the actual price paid by buyer.

11. Order Value & Payment

12. Store
Display the marketplace that order belongs to and the store nickname in BigSeller.
For manual order, it will show as Manual Order.

13. Recipient & Region
The customer's information, including name and address.

14. Buyer-designated Logistics
Logistics channel that was selected by customers or marketplace. Tiki and Sendo will show the shipping method.

15. Marketplace Status
The order status in seller center.The status for each marketplace might be different.

16. BS Status
The order status in BigSeller, including New, To Ship, To Pickup, Shipped, Completed, Voided, Canceled, Ignored.

Status Meaning
New Customer has completed the payment(COD order depends on when the order is placed), waiting seller to ship the order.
To Ship Order has been arranged successfully, waiting to be packed.
To Pickup Order has been packed and manually marked as Shipped, waiting to be picked up.
Shipped Parcel has been picked up by courier and the shipping information can be found on the Internet.
Completed Order was completed before the store was linked to BigSeller(For platform restrictions, the historical orders might not be complete).
Voided Order does not need to be processed now,  being manually voided.
Canceled Order has been canceled.
Ignored The marketplace status of this order can’t be recognised.


Other Information

1. Pre-Order



2. Gift Product:

3. Lazada/Tokopedia Priority Delivery Orders

3. Filter Section

On the order processing page, you can quickly locate the target orders by filtering items.



1. Print Status: It can quickly filter out unprinted orders, reduce duplicate printing and missed printing.
2. Package Types: By dividing packages into different types and having them handled by different staff, the accuracy of package packaging can be improved.
3. Buyer Blacklist: Quickly filter orders with blacklist marks.
4. Estimated Profit: Quickly filter out negative/0 profit orders when packing orders to avoid losses.
5. Pre-order: Filter and count pre-order orders, and prepare goods based on the pre-order situation; Or filter out non pre-order orders to processing.
6. Note: Filter out orders with notes for special processing to avoid missing important information.
7. Payment: Filter orders by All/ Prepaid/ COD/ Transfer
8. Priority Delivery: Filter out Priority Delivery orders from Lazada and Tokopedia



9. Order Mark: Quickly filter and process marked orders, and better track and manage orders.



You can save the selected filters and set them as the default filter. Next time you enter this page, it will display the data using the default filter.