For Shopee, Lazada and TikTok Shop orders, you can take photos of the package and send them to the buyer through chat when packing a package. The images sent through the BigSeller app will be saved for 30 days. When you encounter a return dispute or file an appeal with the platform, and you need to provide images of package or shipping label, you can search and download them in BigSeller > Orders > Order Tools > Sending Image Records.
In this article, you will learn how to send package images to buyers using the “Capture Proof” feature in BigSeller APP.
Please click here to know How to connect Duoke with BigSeller.
Click here to go to the APP download page
💡 Tips: You can also download BigSeller APP in the App Store.
Step 1: Open the APP > Click “Capture Proof”> Scan the tracking number barcode or package barcode > Take a picture of the package
Step 2: Edit Information
Step3: Send Image