You can manage orders for e-commerce, standalone website, and offline stores within BigSeller. Operators do not need to switch platforms, and can process multi-channel orders within one system. Additionally, BigSeller provides multiple order tools to improve order processing efficiency.

In this tutorial we will work you through the common procedures of processing & tracking orders in BigSeller, which will include packing orders, printing shipping labels, marking orders as shipped and tracking orders.


 

1. Pack New Orders

1.1 Pack Orders

The newly synced orders will be shown in the New Orders list, please select the orders that need to be processed (multiple store orders can be selected at the same time ) then click Pack.

💡 Up to 1000 orders can be packed at a time.

1.2 Set Cargo Carry Method

【Pickup】
If the selected orders require pickup, please fill out the pickup information in the pop-up page (as shown in this picture) then click Pack again.

【Dropoff】
After packing, the dropoff orders will be directly moved into the In Process Orders list.

【Change Cargo Carry Method】
Only logistics that support both methods can modify the cargo carry method.
💡 Only available for orders from Shopee, TikTok, PGmall, Akulaku, Thisshop, and orders shipped by 3PL.
 👉 How to change the cargo carry method (Pickup & Dropoff) for orders?

1.3 Out of Stock

If you enable the Inventory Features, order will be moved to the Out Of Stock list when the stock is insufficient or they haven't map with Merchant SKUs. Please re-stock or set the mapping relationship then hit Refresh Inventory button.
👉 Introduction to Out Of Stock List

If packed successfully, the orders will be moved to the In Process Orders list.
 

2. Print Shipping Label

There are three ways to print the shipping labels: General Printing, High-Speed Printing and Scan to Print.

2.1 General Printing

On the In Process Orders list, you can print shipping label, pick list, summary list and invoice. Shipping label for example:
Go to In Process Orders > select orders > Print Shipping Label


💡 Note: If the order was moved to the To Get Shipping Label list, it means that the order status has changed to Processed on Shopee seller center but the shipping label is not ready. Please wait a minute and click Refresh icon to move it to the Printable list.

Confirm that the printed waybill is correct, please click to "mark as printed".

2.2 High-Speed Printing

2.3 Scan to Print

💡 Reducing tedious manual operations and avoiding errors caused by manual operations, such as typing wrong or missing orders; At the same time, simplify the printing process and improve the accuracy and efficiency of printing.

2.4 Notes

 

3. Order Shipping

3.1 Ship Manually

With the order well packaged and shipping label sticking on,  click the Ship button to ship orders. Next, they will be moved to the To Pickup Orders list.

3.2 Scan to Ship

In the [In Process Orders] list, you can use the "scan to ship" function. After successful scanning, the package will be automatically moved to the [To Pickup Orders] list,
🔗 How to use the Scan to Ship function?

3.3 Scan to Inspect&Ship

To reduce the costs and complaints caused by picking wrong items, you can use the Scan to Inspect function to confirm whether the item belongs to the order you are packing.
🔗How to use the Scan to Inspect function?
 

4. Move to Shipped

1. After the order has logistics info, the order will be automatically moved to [Shipped] - Shipped.

2. In the To Pickup Orders list, you can also click "Move to Shipped" to manually move the order into the Shipped Orders list.




 

5. Other Features

① Voided Orders: To avoid misoperation, you can move orders that do not want to be processed temporarily to the [Voided Orders] list. When you need to continue processing the order, you can revert it from the [Voided Orders] list and continue with the operation. Click here to learn more

② Cancel Order: You can cancel orders on New Orders/ In Process Orders/ Voided Orders list, without logging into the Seller Center. Click here to learn more

③ Return Manage:  Click here to learn more

④ Logistics Tracking: You can track your Shopee, Lazada and TikTok orders in Orders > Logistics Tracking, to easily check the logistics information for your packages. Click here to learn more