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Help & FAQs

Authorization

Articles

How to connect stores to Bigseller

Connect stores to BigSeller - Shopee

Connect stores to BigSeller - Shopee Global Store (CBSC)

FAQs

Which marketplace stores can I manage on BigSeller?

What can I do if the store authorization is expired?

Cannot receive Shopee verification code?

Authorization

How to connect stores to Bigseller Connect stores to BigSeller - Shopee Connect stores to BigSeller - Shopee Global Store (CBSC)

View all 39 articles

Products

Articles

Role - Operations

BigSeller Product -- To manage your store items and boost sales

Introduction to Product Page (Shopee)

FAQs

What is the Difference between Sync Product - Sync Selected and Sync All

What is draft, publishing, failed and active products?

Why BigSeller doesn't sync the product changes in seller center?

Products

Role - Operations BigSeller Product -- To manage your store items and boost sales Introduction to Product Page (Shopee)

View all 93 articles

Orders

Articles

BigSeller Order -- One-click Processing of Multi-platform Orders

Field Introduction of BigSeller Order Processing Page

Quickly know about all the attributes of the order details page

FAQs

Why I cannot print out the shipping label for shipped orders?

How to change logistics for in process orders?

How long does the paid orders take to be synced to BigSeller from marketplaces？

Orders

BigSeller Order -- One-click Processing of Multi-platform Orders Field Introduction of BigSeller Order Processing Page Quickly know about all the attributes of the order details page

View all 110 articles

Inventory

Articles

Role - Warehousing

BigSeller Inventory -- To achieve the inventory synchronization across platform

Introduction to Push Inventory

FAQs

Why Using BigSeller Inventory Management Function?

How to Turn On or Turn off the Inventory Features?

Why can't I turn on/turn off Inventory Features?

Inventory

Role - Warehousing BigSeller Inventory -- To achieve the inventory synchronization across platform Introduction to Push Inventory

View all 82 articles

WMS

Articles

What is WMS (Wave Shipment)?

How to Use Wave Feature with BigSeller APP？

Introduction to Wave Settings

FAQs

WMS

What is WMS (Wave Shipment)?How to Use Wave Feature with BigSeller APP？Introduction to Wave Settings

View all 7 articles

Logistic

Articles

How to use 3PL logistics service in BigSeller?

How to edit order information in bulk?

How to connect EasyParcel Singapore with BigSeller?

FAQs

Logistic

How to use 3PL logistics service in BigSeller?How to edit order information in bulk?How to connect EasyParcel Singapore with BigSeller?

View all 18 articles

Third-party Warehouse

Articles

The Summary of Third Party Warehouse Instructions

Connect Third Party Warehouse to BigSeller

How to add the third party warehouse?

FAQs

Third-party Warehouse

The Summary of Third Party Warehouse Instructions Connect Third Party Warehouse to BigSeller How to add the third party warehouse?

View all 9 articles

Purchase

Articles

Role - Purchasing

BigSeller Purchase -- To make high efficiency purchase process

Introduction to Purchase Feature

FAQs

Can I cancel the Purchase Order that is on the way?

Can I cancel the Partial Reception Purchase Orders?

When creating a 1688 purchase order, what should I do when there is no shipping address available?

Purchase

Role - Purchasing BigSeller Purchase -- To make high efficiency purchase process Introduction to Purchase Feature

View all 17 articles

Marketing

Articles

BigSeller Marketing -- To enhance store competitiveness

Introduction to Customer List

Introduction of Facebook Post Marketing

FAQs

Why doesn't the system auto-reply to the customer reviews even though I turn on the Auto-Reply?

Marketing

BigSeller Marketing -- To enhance store competitiveness Introduction to Customer List Introduction of Facebook Post Marketing

Why doesn't the system auto-reply to the customer reviews even though I turn on the Auto-Reply?

View all 8 articles

Report

Articles

BigSeller Report -- To realize full data monitoring of goods, stores and shipment

Introduction to Live Sales Monitor

FAQs

Why can't I see the data of the previous days after authorizing the store?

Why is the Average Price in Items Analysis inaccurate?

Why the number of orders from the previous day is incorrect?

Report

Role - Finance BigSeller Report -- To realize full data monitoring of goods, stores and shipment Introduction to Live Sales Monitor

View all 32 articles

Accounting Software

Articles

Introduction to MISA meInvoice

Step by Step Tutorial of SQL Account

How to connect your SQL Account to BigSeller?

FAQs

How to map the payment method of SQL Account?

Accounting Software

Introduction to MISA meInvoice Step by Step Tutorial of SQL Account How to connect your SQL Account to BigSeller?

How to map the payment method of SQL Account?

View all 6 articles

APP

Articles

The Summary of BigSeller APP Instructions

How to Sign up BigSeller account? (BigSeller APP)

How to process orders in BigSeller APP (summary)?

FAQs

Can the BigSeller app be installed and used on PDA?

How to enable new order notification in app?

How to set a default warehouse in BigSeller APP?

APP

The Summary of BigSeller APP Instructions How to Sign up BigSeller account? (BigSeller APP)How to process orders in BigSeller APP (summary)?

Can the BigSeller app be installed and used on PDA?How to enable new order notification in app?How to set a default warehouse in BigSeller APP?

View all 25 articles

Setting

Articles

FAQs

Setting

View all 1 articles

Service

Articles

What is order package?

How to pay by virtual bank accounts

BigSeller 11.11 Promotion Guidelines

FAQs

Why my BigSeller account is disabled?

Can I downgrade the plan after purchasing a VIP?

Can I upgrade to a higher level of VIP after purchasing one BigSeller VIP?

Service

What is order package?How to pay by virtual bank accounts BigSeller 11.11 Promotion Guidelines

Why my BigSeller account is disabled?Can I downgrade the plan after purchasing a VIP?Can I upgrade to a higher level of VIP after purchasing one BigSeller VIP?

View all 10 articles

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Customer Service Centres

Contact via	Contact with	Customer Service Hours
WeChat	Click to Contact	Monday to Friday 9:00am-9:00pm (UTC +8), Saturday 9:00am-6:00pm (UTC +8) (Except Sunday and holidays)
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Email	support@bigseller.com

If you want to contact us during non-customer service hours, you can leave a message to our customer service, and we will contact you as soon as possible. Thank you very much for your understanding.