1. Promotion Time

Aug. 15th, 2024 – Sep. 30th, 2024 (Chinese Standard Time)
 

2. Promotion Description

Q1: What is Duoke?
A1: Duoke is a customer service management system for Shopee, Lazada, TikTok Shop, Tokopedia and other platforms. With Duoke, you can improve your customer service performance by managing customer messages in all your stores on an all-in-one chat platform. Click here to visit Duoke’s website.

Q2: What is the Promotion Rule?
A2: When you purchase BigSeller’s VIP services, you will get free Duoke’s VIP services of the same level.


For example:

If you buy a three-month BigSeller Basic Plan, you will get a free Duoke VIP1 for one month.
If you buy a one-year BigSeller Business Plan, you will get a free Duoke VIP3 for three months.
 

Please follow the steps below:
1. After purchasing the BigSeller’s VIP service, you will get a voucher for Duoke VIP service. Please go to the [Purchase Record] to check your voucher.



2. Click on the voucher and copy the voucher code.



3.Log into Duoke > “My Profile” > “VIP Recharge Card” > Paste the voucher code and exchange


 

3. Notes

1. Every user can purchase BigSeller VIP services multiple times, but a refund is not supported after purchase. Please be careful.
2. The final interpretation right of this event belongs to BigSeller.
3. If you cheat us and violate the promotion rule by using the third-party tool, BigSeller has the right to disqualify you from participating in the event and refuses to provide VIP services to you.
4. If the voucher has been used already, the used account and time will show on the voucher.

4. Common Questions

Q1: What if Duoke vouchers run out?
A1: Please email us at support@bigseller.com.

Q2: Can I purchase BigSeller VIP services repeatedly?
A2: Yes, every user can purchase the services multiple times.

Q3: Can I still redeem this if I have already purchased Duoke VIP before?
A3: If you were already a Duoke VIP, you can still redeem this coupon code. However, currently only low-level redemption codes can be converted to high-level VIP.
For example, your current Duoke is VIP1, and the redemption code is VIP3. After redeeming the code, you will first use your VIP3, and then use VIP1 after it expires;
If your current Duoke is VIP3, and the redemption code is VIP1. The system will automatically redeem as a Duoke VIP 3.