This article will be divided into 2 parts:
Part Ⅰ: Nouns Explanation
Part Ⅱ: How to add a customer
Part Ⅰ: Nouns Explanation
① Customer Name: Your customer's name.
② Phone: Your customer's phone number.
③ Email: Your customer's email address.
④ Total Orders: The total number of orders placed by this customer.
⑤ Total Spend: The total amount of the orders placed by the customer, including refunded orders. Canceled orders are excluded.
⑥ Source: Where the customer is from. If it's from Shopee, then it will show Shopee. If it's from a manual order or you manually added this customer, then it will show Manual.
⑦ First Order Time: The time when the customer placed the first order.
⑧ Last Order Time: The time when the customer placed the last order.
⑨ Update Time: The last time when you update this customer's info.
⑩ Note: Your note to this customer.
⑪ Details: You can check the detailed info of this customer by clicking this button.
⑫ Edit: You can edit the detailed info of this customer by clicking this button.
⑬ Delete: Delete this customer from the Customer List.
⑭ Average Order Value: It equals Total Spend / Total Orders, including refunded orders. Canceled orders are excluded.
⑮ Order History: Here you can see all the historical order data.
⑯ Order No: You can see the order details by clicking the order number.
Part Ⅱ: How to add a customer
1. Auto-generated by the system (Excluding Taiwan)
Whenever an order syncs to Bigseller, Bigseller will auto-add a customer based on the order's Recipient's info and Buyer's ID(Unique Buyer ID identified by platform).
Note: If the Buyer ID is the same as the one already existing in Bigseller, then the system will not add a new customer but link this order to the existing customer.
2. Manually add
Method 1:
You can add a customer by adding a manual order. Click here to know how to add a manual order.
Method 2:
You can add a customer by clicking + Add Customer. You can fill out the customer's Basic Info and Shipping Address and save it.
Note: You can add up to 10 shipping addresses. Once exceeds, the older address will be replaced by the newest one.
Besides, you can also export the customer list.
Video Tutorial: